Windham COVID-19 Community Updates

Windham COVID-19 Community Updates

Windham Mountain, Windham, NY (March 31, 2020) -

Windham Mountain Community Update

The goggle drive is off to an incredible start. Between your donations, the mountain’s donations, and scouring lost and found, we are set to send over 200 pairs of goggles  to NYC hospitals. This is a picture of what we were able to collect today as they all dry from being washed and sanitized. We will continue to accept goggle donations at the drop box and send daily to hospitals in need of PPE. Anything helps. We can make a difference in saving lives!! If you can help but are not in the area, please go to gogglesfordocs.com to find out which hospitals need help and their shipping details. Thank you for your continued support.

Wishing your family continued safety and health,

Windham Mountain

 

WINDHAM GOGGLE DRIVE!

SKIERS AND RIDERS, WE CAN HELP OUR FIRST RESPONDERS AND MEDICAL PROFESSIONALS

Our NYC medical professionals need goggles for temporary PPE until more supplies arrive and we can help.  We are collecting goggles and delivering them to NYC hospitals. If you have goggles you can spare, please drop them in the bin and help our brave medical professionals fighting to save lives.  We will check the bin at least once a day and get anything donated sent to NYC hospitals right away.

 

If you’re not in the Windham area and can help by donating goggles, here are three hospitals currently accepting goggles for donations and the addresses they are requesting donations to be sent to:

Mt. Sinai/St. Lukes West Department of Emergency Medicine

Felipe Serrano
161 W 61st St. Apt. 12C
New York, NY 10023

Elmhurst Hospital Emergency Department

Christine Francione
79-01 Broadway, B1-27
Elmhurst, NY 11373

St. Francis Hospital MICU 2

Lori Brush
100 Port Washington Ave.
Roslyn, NY 11576

 

Previous Updates:

Windham Mountain Community Update
3/20/20
Like all of you, the team at Windham Mountain continues to monitor the Covid-19 pandemic with wide-ranging emotions.  Many of us are working from home to take care of essential business and plans are changing rapidly.  With this communication, we want to send our thoughts and prayers to the entire Windham Community, and thank you for the season that we were all disappointed to see come to an end.

We also want to provide you with a number of updates.

First, many of you have asked about unredeemed tickets from the 2019-20 season.  Unredeemed ticket vouchers from this season – including Triple Play tickets, ski shops, Costco, lodging partners and other voucher products will be extended for use through December 24, 2020.  Any unused vouchers or tickets may be brought to the tickets and passes counter next season and we will swap for a ticket to be used through 12/24/20.

Some of you have also inquired about retrieving gear and other personal items from 3500 club lockers or other common areas.  At this time all public areas remain closed.  We ask for your understanding and would appreciate limiting any collection of personal gear to emergency situations by contacting Windham Mountain security.

We know that you have far more important things on your mind right now, but beginning Saturday, March 21, 2020, Windham Mountain winter 2020/21 season passes, seasonal programs and add-ons will be available for sale.  We have decided to extend our lowest rates until April 30, 2020.  Please note that no on-site sales of passes and programs will take place this weekend or in the coming days.  We are encouraging you to purchase on-line as the first choice.  We are also providing a simple form with contact information that any guest may fill out and our team will respond to answer questions and help facilitate sales over the phone.

The big news this year is that we have put together a great new season pass option called the Windham Ultra Pass.  It combines unlimited skiing and riding at Windham Mountain with an Ikon Base pass – opening up access to an impressive lineup of approximately 40 additional resorts.  Windham only Double Diamond passes are also available at lower prices than last season.  Please click here to see the complete lineup of season passes, seasonal programs and add-ons.

We will get through this together and are already preparing for an excellent 2020-21 season.  Our best wishes to all of you to stay healthy in these unprecedented times.

Previous Updates: 

3/18/20 8am EST

Windham Mountain Operations Update

Please be advised that all Windham Mountain affiliated businesses, including the ski area, Tavern 23 and the Winwood Inn and Condominiums are currently closed. We will update the public with more information as it becomes available.  Reservations for future lodging stays beginning in May are being taken on-line. Additionally, 2020/21 season passes, programs and add-ons will be available for on-line sale beginning this Saturday, March 21st.  No "in-person" sales will be available.  Additional information regarding these programs will be made available soon.

We thank you for your patience and understanding and very much appreciate your support.

3/14/20 8pm EST

Windham Mountain Operations Update

Due to NY State capacity restrictions, concern over ski area density and volume, and as a result of regional closings of other ski areas, Windham Mountain will institute additional restrictions for our final day of operation, Sunday, March 15, 2020.  For our final day, please be aware of the following:

  • Windham Mountain will operate for existing season passholders and those guests with pre-paid tickets and vouchers only.
  • Prepaid tickets and vouchers include items such as Triple Play tickets, ski shop and lodging vouchers, Costco tickets and on-line tickets from both windhammountain.com and other third-party outlets
  • No lift-tickets will be sold on Sunday. No “walk-up” tickets will be offered.
  • As a reminder: for Sunday, we will offer very limited services and restrictions on chairlift seating capacity will be in place.  Seasons restaurant will not operate, the menu in Mountain Express will be limited, and no lessons, rentals, or demos will be available. Additional changes, including operations in Windham Mountain Sports,  may be put in place as we continue to evaluate the situation.

We apologize for this last-minute change and appreciate your understanding.

March 14, 2020 at 3pm EST

Windham Mountain Operations Update and Message to our Community

With a mixture of gratitude, resolve and concern for the health and welfare of our employees and guests, Windham Mountain will close for the winter season at the end of the day on Sunday, March 15, 2020.  After much deliberation and consultation with industry and community partners regarding the Covid-19 global pandemic, we feel that this is the right thing to do.

For our final day of operation on Sunday, March 15, 2020, we will offer limited services.  Seasons restaurant will not operate, the menu in Mountain Express will be limited, and no lessons, rentals, or demos will be available.

It goes without saying that the health and safety of our community is our number one priority, and in that regard we are honoring any requests to cancel ski school/lesson/rental reservations and we are offering a credit to anyone who has booked lodging with us and has decide to change their plans.

We intend to have staff available and responsive to email and phone communications in the coming days while also keeping community safety at the top of our mind. We also intend to begin offering 2020/21 winter season passes, programs and add-ons on March 21st via windhammountain.com

Thank you for your understanding and support.

Previous Statement from March 12, 2020

Windham Mountain Operations Update and Message to our Community

The health and safety of our community members is and always has been our number one priority at Windham -- never more so than now.  As the situation around the Covid-19 (Coronavirus) continues to evolve at a rapid pace, we have decided to implement measures to ensure your safety.

As you may know, NY State today placed restrictions on large gatherings.  While it is not yet clear whether these guidelines apply to resorts like ours, we have made the decision to implement the following restrictions at Windham Mountain:

  • we will limit indoor gatherings and augment our food and beverage offerings on the patio area
  • we will limit the amount of people in certain areas at one time
  • the Alpine Spa is closed for the remainder of the season
  • the Children’s Learning Center is closed for the remainder of the season
  • the season Passholder party scheduled for this Saturday is canceled

Also, our end of season Town Hall Meeting, including our announcements regarding the 2020/21 season pass and program offerings will no longer be held as a public event. Instead, we will share information via a dial-in conference line. We obviously would love to have as many of our community members participate on the call, but we of course understand that there are far more important issues to focus on right now, and we will be issuing a written announcement next week.  If you do wish to dial in, instructions are provided below.

Finally, we learned earlier today that a Windham Volunteer Ski Patroller who also works as a paramedic came into contact with a patient in his hometown who has now been diagnosed with the COVID-19 virus.  This patroller was on site at Windham Mountain yesterday, on the mountain and indoors in areas of the buildings that are not open to the public. Those areas have been thoroughly cleaned and we are actively monitoring the health of our patroller, who is being tested for the virus.  The patroller went home the same day and is being tested and is following the quarantine guidelines set forth by the CDC.

It goes without saying that the health and safety of our community is our number one priority, and in that regard we are honoring any requests to cancel ski school/lesson/rental reservations and we are offering a credit to anyone who has booked lodging with us and has decide to change their plans.

We will continue to provide updates as we receive any new information.

 

Windham Mountain Town Hall – dial-in instructions
Time: Mar 14, 2020 03:00 PM Eastern Time (US and Canada)

Join Zoom Meeting
https://zoom.us/j/557125078
Meeting ID: 557 125 078

One tap mobile
+19292056099,,557125078# US (New York)
+16699006833,,557125078# US (San Jose)

Dial by your location
+1 929 205 6099 US (New York)
+1 669 900 6833 US (San Jose)
Meeting ID: 557 125 078

Find your local number: https://zoom.us/u/adkihBLNZl

Previous Statement from 3/10/20:

The health & safety of Windham Mountain guests and employees is our top priority.  We are closely monitoring the Coronavirus (COVID-19) and are taking action based on guidance from public health experts.  In order to maintain a safe environment and address guest concerns, we are taking the following measures:

Everyday Practices

The Facility Maintenance team at Windham Mountain cleans and sanitizes public areas such as the base lodge and cafeteria, rest rooms and surfaces throughout our indoor facilities on a regular basis, and every night after closing, using antibacterial and antiviral disinfectants.  Team members are required to regularly wash hands and maintain clean working areas.

Additional precautions

In response to the coronavirus, we have increased cleaning protocols related to high-touch surfaces such as doorknobs, handrails, keyboards, plumbing fixtures, elevator buttons, counters, tables and chairs, lockers and more.

Alcohol-based hand sanitizers are located throughout the resort at point-of-sale locations for guests and staff.

Team members and guests are asked to stay home and to see a doctor if they feel unwell.

We hope you will visit Windham and enjoy skiing and riding in March.  If you have a reservation at the Winwood Inn and are unable to travel due to Coronavirus, we will waive our usual cancellation policy and apply your deposit to another stay for a comparable visit in the next 12 months.

We will keep you up to date on this important issue, and we look forward to seeing you on the mountain.

Thank you for your ongoing support.

Our Town Hall Meeting on Saturday will be available via telephone for anyone not onsite, below is the call-in information: 

Topic: Windham Mountain Town Hall

Time: Mar 14, 2020 03:00 PM Eastern Time (US and Canada)

Join Zoom Meeting

https://zoom.us/j/557125078

Meeting ID: 557 125 078

One tap mobile

+19292056099,,557125078# US (New York)

+16699006833,,557125078# US (San Jose)

Dial by your location

+1 929 205 6099 US (New York)

+1 669 900 6833 US (San Jose)

Meeting ID: 557 125 078

Find your local number: https://zoom.us/u/adkihBLNZl