Policies

Being a family-friendly resort means we look out for every guest. We are a smoke-free resort, but want to accommodate smokers by designating a section of the base area for smoking. Please ask a Mountain Host for guidance the next time you’re here and want to light up.

Privacy Policy

We respect your privacy.

This is the Web site of Windham Mountain, which is owned by Ski Windham Operating Corp. of Windham, New York. (T.A. Windham Mountain). Under our Privacy Policy, we do not sell or share your name, address (e-mail or postal), or any other information collected about you, with other individuals or organizations. This information is kept completely confidential from outside groups. When you visit our Web site, our server automatically recognizes your domain name. Any other information we gather, such as your e-mail address, is completely voluntary, and is used for internal purposes only in order for us to respond to inquiries, Windham Mountain newsletters, process reservation requests, or improve the content of our Web site. If you register for one of our mailing lists with your e-mail or postal address while visiting the site, you may receive periodic mailings from us regarding our new products, services, special promotions, or upcoming events. If you do not wish to receive such mailings from us in the future, or if you have questions or wish to receive more information about Windham Mountain, please let us know by contacting us via one of the methods provided on our contact page.

DISCLAIMER: The information contained on this Web site is designed to provide you with accurate information in regard to the subject covered. The authors of this site are not engaged in rendering any legal or other professional service. Unless expressly stated, mention of trade names, commercial products or organizations, including links to Web sites not under the control of Windham Mountain, does not imply an endorsement by Windham Mountain.

Accessibility

Windham Mountain Resort is committed to providing an accessible website. If you have difficulty accessing content, have difficulty viewing a file on the website, or notice any accessibility problems, please call 800-754-9463 to specify the nature of the accessibility issue and any assistive technology you use. WMR will strive to provide the content you need in the format you require.

WMR welcomes your suggestions and comments about improving ongoing efforts to increase the accessibility of this website.

Dog Policy

We know that family members aren’t always human, so we appreciate observation of the following rules.

  • Pets must be on a leash, in a carrier, or held, and under control at all times.
  • Any messes created by your pet need to be cleaned up by the pet owner.
  • Pets are not allowed on chair lifts or inside facilities.
  • Pets are not allowed any place where skiing, snowboarding, or mountain biking occurs.
  • Service animals are welcome at any time. Service animals must be under control and on a leash/harness.
  • Windham Mountain Resort reserves the right to ask that a pet be removed from the premises for reasons including but not limited to if that pet is loud, aggressive, ungroomed, or unvaccinated.
  • During certain special events, pets may not be permitted (including Keg, Rattle & Roll)

Sledding Policy

Sledding is not permitted anywhere on Windham Mountain Resort property.  Thank you for your cooperation.

Up-hill Travel Policy

Up-Hill travel using skis or snowshoes is permitted during regular open hours with a current lift or Up-Hill travel ticket or season pass.

Up-Hill travel is also allowed during daylight hours when the mountain is not open with an Up-Hill travel ticket or season pass. Prior to ascending during closed hours Travelers must check for the designated “Route of the Day”  on the “Mountain Report” posted on windhammountain.com.

There may be times Up-Hill travel will be closed to all travelers.

When traveling up-hill, Travelers must stay to the sides of trails and stay visible from above at all times. Always be aware of the following but not limited to downhill traffic, snowmobiles, grooming tractors, other utility vehicles, winch cat cables, snow guns running and non-running and other natural and manmade obstacles. When ascending open trails be aware of downhill traffic at all times. Trail markings and closures may not have been put in place at this time or may only be visible to downhill traffic. It is recommended that Travelers take a cell phone with them and let someone know where they are intending to go. Trails are not patrolled when the mountain is closed. Sledding of any kind is not permitted. Dogs must be on a leash at all times.

Drone Policy

Out of safety concerns for guests, employees, and resort property, as well as concerns for individual privacy, Windham Mountain Resort prohibits the operation or use of unmanned aerial system drones, by the general public- including recreational users and hobbyists-without the prior written authorization from the Resort. This prohibition includes drones used for filming or videotaping, as well as any drone use by media or journalists operating above or within Windham Mountain Resort boundaries. This prohibition on drone operations or use extends to any drones launched or operated from Resort property, as well as drones launched from private property outside of the Resort boundaries. Please contact a resort representative if you have any questions or if you seek prior authorization to operate any aerial drones. Any authorized operation of aerial drones may be governed by Federal Aviation Administration (FAA) rules and regulations, local law enforcement [and/or U.S. Forest Service rules], as well as those policies separately established by this Resort, which may include certification, training, insurance coverage, indemnification requirements, and waivers or releases of liability. Any violation of this policy may involve suspension of your skiing or snowboarding privileges, or the revocation of your season pass, as well as confiscation of any drone equipment, and may subject violators to any damages, including, but not limited to, damages for violations of privacy and/or physical or personal injuries or property damage, as well as regulatory fines and legal fees.