Covid-19 Operational Updates: Winter 2020/21

As Windham Mountain adapts winter operations due to the ongoing Covid-19 pandemic, the health and safety of Windham guests and staff remains sharply in focus. It is important to stress that many operational areas will function very differently than past seasons – this will not be “business as usual”.  Guests are expected and encouraged to read all information below before planning your visit to Windham Mountain during winter 2020/21.

Please click on a topic below or scroll to view all topics.

Pre-arrival:

Please plan ahead for your visit to Windham Mountain by understanding that capacity restrictions will be in place and on-site ticket purchase will not be available on capacity-restricted days.  Please see our “red day” and “green day” capacity restriction calendar before you visit and plan accordingly.  Please plan to purchase your lift tickets in advance via windhammountain.com.  Tickets may also be obtained through the purchase of “ski and stay” packages or lodging reservations via windhammountain.com or Windham central reservations at: 518-734-3000. [red and green day capacity calendar]  Tickets are set to go on sale in early November, 2020. Check back for updates. 
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Lodging and ticket availability:

If you are planning to stay overnight in the area, we recommend booking your lodging through windhammountain.com or by calling 518-734-3000.  Preferred ticketing rates apply to those who book through us and stay with us. When making reservations, please plan ahead by including lift tickets in your purchase – advanced purchase of lift tickets is required for “red days” with capacity restrictions.  Many third-party lodging properties and Airbnb units in the area will not have lift ticket availability and on-site lift tickets will not be sold at the mountain during red days.  It is imperative that guests plan ahead by purchasing necessary tickets through windhammountain.com. We expect that many days will sell out, at which point no additional tickets will be offered.  Avoid disappointment by planning ahead!  [book lodging]

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The arrival experience:

Indoor lodge capacity will be significantly restricted during the season and we ask for guest cooperation by adhering to strict social distancing measures.  Please plan to dress and “boot up” at your vehicles.  No lockers or cubbies will be available in the base lodge and no bags may be left in the building.  We recommend that parties traveling together visit our “boot up” parking lot to dress and prepare for drop off. Then, the vehicle driver should proceed to the drop off location, to deliver skiers and riders ready for the slopes.  Finally, the driver should park the car and plan to meet the rest of the traveling party at a location of your choosing.   Valet parking will also be available on peak days. Please plan for minimal time in the lodge – a mask will be required at all times in any building.  Restricted capacity and traffic flow measures for rest rooms and other indoor venues will be enforced. Ticket kiosks will be available for the redemption of first-time lift ticket purchases through windhammountain.com. Please have your email confirmation available, either printed or on a phone.  QR codes on the confirmation emails may be scanned at self-service ticket kiosks.  Guests having re-loaded tickets onto RFID cards via windhammountain.com may proceed directly to the lift.

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Windham Season Passes:

Capacity restrictions for Windham Mountain season passholders are not anticipated at this time. Windham Mountain passes are subject to standard restrictions and exclusions, such as black out dates for Sunday through Friday passes such as all Saturdays, December 26-31, 2020; Sunday, January 17, 2021; Sunday, February 14, 2021.  All Windham Mountain season passes are “direct to lift” after initial purchase/pickup or reload of a previous season pass.

If you have any questions or need assistance with issues regarding tickets, please visit one of the ticketing windows outside.

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Ikon Passes:

Ikon Passholders will be required to use the Ikon pass reservations portal when making plans to visit Windham Mountain any day of the 2020/21 winter season.  With a valid reservation, Ikon passholders may proceed directly to the lift with their pass – a separate lift ticket is not required. Ikon Base pass holders get 5 days subject to blackout at Windham Mountain, while full Ikon pass holders get 7 unrestricted days.

 [The Ikon Pass Reservations System is anticipated to launch on Monday, November 9, 2020. We will link to the Ikon reservation system once it becomes available]

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Rentals:

Rentals will go on sale beginning in early November.

Advanced reservations for rental equipment will be required.  No on-site purchase of rental equipment will be available. Quantities will be strictly limited to allow ample social distancing within the shop. Reservation arrival times will be strictly enforced and rental shop capacity limitations will be in place.

We highly recommend booking our Beginner Package  (lift, lesson and rental for ages 10 and up)  as it offers the best rates for those looking to get into skiing/riding.

If you are just purchasing rentals (no package), be sure to purchase a ticket as well. 

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Snow Sports School:

Group lessons and Private lessons are available for the winter season for both skiing and snowboarding.  Advance reservations are required for all lessons and can be made online beginning in early November. Group lessons are available for ages 7 and up, and Private lessons are available for all ages.  Space is limited. Face coverings are required for all participants and instructors throughout the lesson, except for actively skiing or snowboarding and when physical distancing guidelines can be readily achieved. Meeting areas are reconfigured to promote physical distancing guidelines. Group sizes are limited. The “Open Learning Environment” for first-time skiers and snowboarders has been suspended in favor of small group lessons. Decisions regarding specialty clinics will be forthcoming.

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Children’s Learning Center:

The Children’s Learning Center facility will be closed for winter 2020/21. No children’s programs will be offered with indoor “playcare” and all offered lessons will meet outside the building on snow. Day care and nursery facilities will not operate this winter season. The Wooly Bear Club will not operate this season. If you have signed up for The Wooly Bear Club, a representative will be contacting you to discuss alternate options for programming. Group lessons for children are available for ages 7 to 12 for skiing and snowboarding. Private lessons are available for children 6 and under; parents are encouraged to attend private lessons and required to be nearby. Advance reservations are required for all lessons and can be made online. Space is limited. Meeting areas are reconfigured to promote physical distancing guidelines. Face coverings are required for all participants and instructors throughout the lesson, except for actively skiing or snowboarding and when physical distancing guidelines can be readily achieved.

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Food & Beverage:

We anticipate significant changes to the food and beverage operations at Windham Mountain for winter 2020/21, including:

  • Required advanced reservations for both Seasons Restaurant and Tavern 23 – both of which will be capacity-restricted
  • Reduced venue capacities
  • More outdoor dining options
  • More details will be added as they become available

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Group Sales:

Group skiing and snowboarding reservations may be made in advance for unrestricted “green days”.  There are no group reservations available on capacity-restricted “red days.”  To reach our group sales office, please email sales@windhammountain.com or call 518-734-4300 x 1133

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Sunset Skiing:

Sunset skiing and riding will not be offered during winter 2020/21.  Lift hours will be 8am to 4pm on weekends and holidays and 9am to 4pm Monday to Friday. We realize that this may be disappointing to some of our guests – we ask for your patience and understanding.  Sunset skiing has been a decreasing part of Windham’s business over the years, due primarily to the elimination of after school programs over time.  A combination of staffing challenges, along with necessary time for sanitation of indoor facilities, has necessitated the elimination of sunset skiing this year.  No decision has been made about Sunset skiing beyond winter 2020/21 at this time.

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Adventure Park:

The Adventure Park is anticipated to operate mid-December to mid-March, Fridays from 5-8pm, Saturdays from 11am to 8pm and Sundays 11am to 4pm, with additional holiday hours. 3-hour sessions will be available.  Additional capacity restrictions and operational changes will be in place with the well-being of guests and staff in focus.

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The 3500 Club:

We do not anticipate seasonal parking changes for 3500 Club members, however we do anticipate significant changes to the operation of our seasonal locker room.  Among the changes are: Masks required at all times, no boots in lockers, no changing in locker rooms (arrive to locker room with ski clothing and boots on), 5-minute maximum when in locker room.  For a complete list of changes, visit our seasonal locker page.

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Season Long Programs:

All Children’s and Adult Seasonal Instruction Programs are being offered this season.  Meeting areas are reconfigured to promote physical distancing guidelines. Program start times are being staggered to promote physical distancing guidelines. Face coverings are required for all participants and instructors throughout the lesson, except for actively skiing or snowboarding and when physical distancing guidelines can be readily achieved. Group sizes are limited. Program participants will receive detailed information on start times and meeting areas in advance of the season. Participants in Mini-Mountaineers will always ride the chairlift with a Windham Mountain employee and will wear provided vests that will facilitate low-contact assistance in loading and unloading chairlifts.

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Windham Race Factory:

All Windham Race Factory programs are being offered this season.  Meeting areas are reconfigured to promote physical distancing guidelines. Program start times are being staggered to promote physical distancing guidelines. Face coverings are required for all participants and instructors throughout the lesson, except for actively skiing and when physical distancing guidelines can be readily achieved. Program participants will receive detailed information on start times and meeting areas in advance of the season.  Races, event schedules, and travel protocols will be forthcoming.

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On Mountain/ Lift Operations / Slope Etiquette:

Face coverings and masks will be required to ride lifts. Capacity restrictions will in place on lifts. We will be loading parties that travel to Windham together, otherwise capacity will be restricted to 3 people per six passenger, 2 per quad or triple and 1 per double chair. Social distancing measures will be in place in all lift lines.

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Alpine Spa:

We plan to operate the Alpine Spa for Winter 20/21.  Details regarding enhanced safety protocols coming soon.

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Frequently-Asked Questions (FAQ’s)

    • Q: Will the Windham Village Shuttle operate this season?
    • A: No, operation of the Windham Village shuttle will be suspended for 2020/21, so all guests should plan for individual transportation to/from the ski area and town.
    • Q: Will Triple Play tickets be available for winter 2020/21?
    • A: No – Triple Play tickets will not be offered for winter 20/21. A “Green Day 3-Play” ticket pack will be available for a 3-pack of green-day-only tickets
    • Q: Will open-ended tickets be available through outlets such as Costco, Entertainment Benefits Group, or area ski shops?
    • A: No – all 3rd party ticket outlets will be limited, offering only “green day” tickets in some cases.
    • Q: Will you offer a Snow Guarantee for winter 2020/21?
    • A: Yes – however program details have changed.  Please see our Snow Guarantee page. 
    • Q: When do you anticipate having daily tickets, rentals, lessons and ticket packages available for on-line sale?
    • A: We are aiming to have all products available for sale in early November, 2020.

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